Refund & Cancellation Policy

1. Project Consultations & Scheduling

Initial consultations scheduled via Calendly are intended for business insight and project estimation. These sessions are complimentary and carry no obligation. Once a project estimation is agreed upon, a contract will be generated outlining specific milestones, deliverables, and payment installment terms.

2. Cancellation of Project Engagements

Either party may request to cancel a project engagement. To cancel a project, a written request must be submitted via email to our account managers. Upon receipt of a cancellation request:

• Any work completed up to the date of cancellation will be invoiced and is payable by the client.
• Any design materials, assets, 3D files, and drafts remain the intellectual property of DOC. Creative Agency until the project is paid in full.
• Deposits and initial retainer fees are non-refundable, as they secure scheduling and resource allocation.

3. Refund Policy

Due to the custom nature of branding, 3D modeling, rendering, and AI photography services:

• No Refunds: We do not issue refunds once design work, ideation, or conceptualization has officially commenced.
• Subscription Services: For ongoing monthly creative subscription services (e.g. content creation, social media management, email marketing), cancellations must be requested at least 30 days prior to the next billing cycle. No refunds are provided for partial months or unused hours.
• Unlimited Revisions: We offer comprehensive revision rounds as defined in your creative brief to ensure the final assets align perfectly with your vision. We work closely with you to refine the design rather than offering refunds.

4. Contact Us

If you have any questions regarding our Refund & Cancellation policy, please reach out to us at our official email address or discuss it directly during your scheduled project onboarding call.